Refunds

All products are uniquely made to order at Cloprod. Therefore, we do not support returns or exchanges if you/your customer ordered the wrong size/color, or provided incorrect shipping details. You are responsible for capturing the correct information from your customers.

However, there are a few circumstances where you can ask for a refund. How we handle your refund request is determined by your order status.

Cancellation eligibility is based on production status, not elapsed time after payment. Before production starts, request a refund from the Order Details page. Requests are subject to review; the refund interface shows the applicable payment fee and net amount. Wallet refunds have no fee.

After production starts, stopping a customized order only allows a refund of shipping and other remaining refundable amounts. Product costs are not refundable. Blank apparel with no design is eligible for a full refund less applicable payment fees when stopped before shipment.

After shipment, refunds are available only for verified quality issues, wrong items, or shipping damage.

For quality issues or wrong items, contact support within 30 days of confirmed delivery. For shipping damage, provide photographic evidence within 7 days of confirmed delivery. The order's Complete status does not shorten these deadlines. Requests submitted more than 30 days after confirmed delivery will not be processed.

Provide your order ID and clear photos or videos of the issue to service@cloprod.com. Contact support to stop an order after production starts. Approved refunds are subject to the applicable payment fee and processing time shown in the refund interface.